This Shipping Policy applies to all U.S. orders placed via willdstore.shop—we strive to deliver your general merchandise quickly, safely, and conveniently.

1. Order Processing Time

  • Orders are processed within 1–2 business days of payment confirmation (excluding weekends, holidays, and peak seasons like Black Friday).
  • You will receive a shipping confirmation email (with a tracking number) once your order is dispatched.
  • Perishable items (e.g., fresh snacks, beverages) are packed with insulated cold packs to maintain freshness during transit.

2. Shipping Methods & Delivery Times

We use reliable carriers (USPS Priority Mail, UPS Ground) for U.S. orders:
  • Standard Shipping: 2–5 business days from dispatch (remote locations may take 1–2 additional days).
  • Expedited Shipping (1–2 business days): Available at checkout for eligible locations (ideal for urgent or perishable orders).
  • Shipping Restrictions: We do not ship to P.O. boxes, APO/FPO addresses, or international locations at this time.

3. Shipping Costs

  • Standard Shipping: $4.99 (for orders under $50).
  • Free Standard Shipping: Available for orders over $50 (U.S. addresses only).
  • Expedited Shipping: $9.99 (flat rate for eligible locations).

4. Address Accuracy

You are responsible for providing a correct shipping address. If an order is returned due to incorrect details, you will be charged a re-shipping fee (equal to the original shipping cost) to resend the item.

5. Delayed or Lost Shipments

  • Carrier Delays: We are not liable for delays caused by shipping carriers (e.g., weather, logistics disruptions). Track your order via the provided tracking number.
  • Lost Shipments: If your order is marked “delivered” but not received, contact the carrier first. If unresolved, email us at variety@willdstore.shop (include your order ID) for assistance.
  • Perishable Items: We are not liable for spoilage due to carrier delays beyond our control (we recommend expedited shipping for time-sensitive perishables).

6. Shipping for Returns/Exchanges

For eligible returns/exchanges (per our Refund Policy):
  • You are responsible for return shipping costs (non-refundable) unless the item is defective/incorrect.
  • Ship returns to:

    Will Department Store LLC

    220 North Main St Suite 500

    Greenville, SC 29601, USA

We recommend trackable shipping for returns (we are not liable for lost return shipments). Perishable items cannot be returned unless defective or incorrect.