At Will Department Store LLC, we’re dedicated to ensuring you’re satisfied with the general merchandise (groceries, household essentials, personal care items, etc.) you purchase from willdstore.shop. This policy outlines our terms for returns, refunds, and exchanges.
 

Overview

 
Our refund and returns policy lasts 30 calendar days from the date of delivery. If 30 days have passed since your purchase, we cannot offer a full refund or exchange.
 
To be eligible for a return, the item must:
 
  • Be unused, unopened, and in the same condition as received (critical for hygiene and resale of general merchandise)
  • Be sealed in its original packaging (with all tags, labels, and accessories intact)
  • Include a receipt or digital proof of purchase
 

Non-Returnable Items

 
The following general merchandise is not eligible for return (due to hygiene, perishability, or product nature):
 
  • Perishable goods (e.g., fresh food, snacks, beverages, baked goods)
  • Opened personal care items (e.g., skincare, cosmetics, toiletries)
  • Used household cleaning products (e.g., opened laundry detergent, disinfectant sprays)
  • Gift cards
  • Clearance/sale items marked as “final sale”
  • Custom or personalized products
  • Hazardous materials (e.g., certain cleaning chemicals—shipped only per safety regulations)
 

To Complete Your Return

 
We require a receipt or proof of purchase to process returns. Do not send your merchandise back to the manufacturer—use the return address listed below.
 

Partial Refunds

 
Partial refunds may be granted in these specific cases:
 
  • Unused items returned without original packaging (undamaged; 10% restocking fee applied)
  • Items returned 15–30 days after delivery (unused, in original packaging; 15% restocking fee applied)
  • General merchandise with minor cosmetic imperfections that do not affect functionality (e.g., a slightly scuffed storage bin)
  • Items missing non-essential accessories (e.g., a lost product label)
 

Refunds

 
  1. Once your return is received and inspected, we’ll email you to confirm receipt of the item.
  2. We’ll notify you via email if your refund is approved (e.g., for an unopened snack pack) or rejected (e.g., for a used cleaning wipe).
  3. Approved refunds will be processed to your original payment method within 7–10 business days.
 

Late or Missing Refunds

 
If you haven’t received your refund:
 
  1. Verify your bank/credit card account (refunds may take 3–5 business days to post).
  2. Contact your credit card issuer or bank (processing delays are common).
  3. If issues persist, email us at variety@willdstore.shop with your order ID and refund request details.
 

Sale Items

 
Only regularly priced general merchandise may be refunded. Clearance, discounted, or “final sale” items are non-refundable (eligible for exchange only if defective/damaged).
 

Exchanges

 
We only replace items if they are defective, damaged, or incorrect (e.g., expired food, broken storage container, wrong product shipped):
 
  1. Email us at variety@willdstore.shop with your order ID and photos of the issue.
  2. Ship the item to our return address (once approved):
    Will Department Store LLC

     

    220 North Main St Suite 500

     

    Greenville, SC 29601, USA

     
     
 
For defective/damaged items, we cover standard return shipping costs (provide a shipping receipt for reimbursement).
 

Gifts

 
  • If the item was marked as a gift and shipped directly to you: You’ll receive a digital gift card for the return value once the item is received.
  • If the gift was shipped to the purchaser first: Refunds will be sent to the gift giver (they will be notified of the return).
 

Shipping Returns

 
To return eligible merchandise, mail your item to:
 
Will Department Store LLC

 

220 North Main St Suite 500

 

Greenville, SC 29601, USA

 
 
  • You are responsible for return shipping costs (non-refundable)—these costs will be deducted from your refund if approved.
  • For fragile or higher-value items (e.g., glassware), we recommend using a trackable shipping service (we are not liable for lost return shipments).
  • Exchange delivery times vary by location (typically 2–5 business days after we receive your return).
 

Need Help?

 
For refund/return questions about your general merchandise order, contact us at variety@willdstore.shop with your order ID and inquiry details.